Drag and drop the element of the Finesse API on the left onto the description of its functionality on the right.
Select and Place:
Queue
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SystemInfo
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User
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Team
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Dialog
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ClientLogs
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Media
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Represents a skill group in Unified CCE.
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Queue
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Represents the current state of the system.
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SystemInfo
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Represents an agent, supervisor or administrator.
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User
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Represents a group of users.
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Team
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Represents a call and the participants if the media type is voice
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Dialog
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Sends client-side logging to the Finesse Server.
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ClientLogs
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Represents a user's state in a non-voice Media Routing Domain.
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Media
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