| Exam 300-070 | Question id=3777 | Describe the Basic Operation and Components Involved in a Call |
An auto parts retailer would like its six service counter representatives to be able to assist both walk-up customers and telephone customers. Each store has six service counter representatives. Which call distribution algorithm will allow each service counter representative to provide the best customer service?
| A. |
Top Down | |
| B. |
Circular | |
| C. |
Longest Idle Time | |
| D. |
Broadcast |